FAQS
ILoveMySweetDog.com specializes in custom shirts and apparel. We do not mass produce. Each tee, hoodie, or accessory is one of a kind. And that takes time to create for you, so please give us a bit of time.
And even though we do our very best to communicate, there may be some questions that you have. And we don’t want those to remain unanswered.
Check down below for your answers. And hey, if you don’t find what you need, just contact us at sam@ILoveMySweetDog.com, and we’ll be very happy to help.
We are here to help connect families together, through cool, funky, unique designs.
What Countries Do You Ship To?
ILoveMySweetDog.com ships to the following countries: US, Argentina, Australia, Austria, Bahamas, Brazil, Canada, Cayman Islands, Costa Rica, Denmark, Finland, France, Hong Kong, India, Ireland, Japan, Luxembourg, Mexico, New Zealand, Norway, Romania, Singapore, Spain, Switzerland, United Kingdom.
How Do I Pay For My Order?
You can pay through Paypal, or our Payment Gateway. Both accept credit cards, Visa, Mastercard, American Express, Discover and are both SSL Secured. Your information is safe and protected in several ways.
Why Does It Say “Address Not Found” When I Try To Make An Order?
We ship using the United States Post Office. Sometimes there may be an abbreviation on a street name that is not recognized. If you have a PO Box, please use that. You can also go to USPS.com for more information about “finding zip codes”. If you are in another country, it will be a similar process with your country’s postal service. We ship USPS and FedEx.
How Do I Order More Then One Shirt?
If you’re ordering the exact same shirt and same size, just change the quantity from “1” to the number you want.
When you are looking to order different products, click on “Add to Cart”. Then click “Continue Shopping”. Select the next product, and “Add to Cart”. When you’ve repeated the steps, as many times as you need, then “View Cart” to complete your order.
There’s An Error On My Shirt, I Goofed, How Can I Get It Fixed?
You’re human too! We go above and beyond by offering you a replacement shirt and 50% off your next shirt. We don’t know of any other store offering that. Keep your shirt, and contact us at mailto:sam@ilovemysweetdog.com. Please be prepared to show us the error.
There’s An Error On My Shirt, How Do We Fix It When It’s Your Fault?
You mean, that 1 in a million time? We are truly sorry, and I guess you see there are humans here, not just machines. Please email sam@ilovemysweetdog.com and we will get it right. Most of the time, we ask for a picture of the error to verify the claim and so we can call to correct it.
Can I Get A Refund?
Your order is most likely custom. It’s one of a kind and created just for you. Please contact us at sam@ilovemysweetdog.com and we’ll do everything we can to make it right. Once it’s printed, we can’t return it to our stock, so it is of no value to anyone else.
If it is determined a refund is warranted, it will be processed for the price you paid, minus any fees, which may include shipping. It typically takes 2-4 business days to process, once issued.
If you’re rather make an exchange, we are able to give you 20% off your next order, but are unable to give an exchange for the full amount for any custom items.
How Do I Know The Right Size Shirt To Get?
Some customers have said our shirts run a little on the smaller size. The best way to determine what the right size is to order is by measuring a shirt that you lay out flat. Measure across the chest, and down the sleeve. You should be able to find a shirt size that is close to what you have. Check our “Size Chart” on the site.
Why Is There A Faint Line Around The Design of My Shirt?
Please give it a wash. Some shirts are pre-treated during the printing process and the line should disappear after the first wash. If it doesn’t, contact us at sam@ilovemysweetdog.com
Why Did I Only Receive One Shirt, I Ordered More?
Take a deep breath. If you’ve ordered two completely different designs, one may be completed before the other, and shipped out sooner, to give you the fastest service. Don’t worry. They will all get there.
When Should I Expect My Order?
It’s custom. Because we don’t mass produce, it takes time to prepare and print. We do our best to get your item(s) to you ASAP, without compromising quality.
US Shipping Time Estimates:
Custom Items: From ordered to your door 2-3 weeks.
Non-Custom Items: 10-14 days.
International Shipping Time Estimates
Custom Items: 3-4 weeks
Other Items: 2-3 weeks
How Can I Get In Touch With You?
We can be found on Facebook at: https://www.facebook.com/ilovemysweetdog/
You can call us: 855-393-4946
Or Email Us: sam@lovemysweetdog.com
And there’s the Contact Us Page.
And we do have a Live Chat.